Frequently asked Questions

There are so many questions regarding general plumbing and warm air heating issues that we cannot possibly cover them all here but we will try and answer a few, we show 2 areas:

Questions about us and our suppliers & Common plumbing and heating questions

Questions about us and our suppliers:

Why use HeatFlow?

A great question, there are plenty of plumbers around why use us? We have been established since 1972, we care about the quality of work we provide and our reputation.

All of our staff undergo training of the highest standard.

“Quality is not an act, it is a habit” – Aristotle Ancient Greek Philosopher 384 BC-322 BC

What are your payment terms?

We are so confident of our work that we do not ask for a deposit – we request payment terms of 12 days from installation.

Why choose Johnson and Starley products?

HeatFlow choose the Johnson and Starley warm air heating product range for a very good reason.

There are a huge range of boiler and heating systems manufacturers to choose from, many companies simply select the cheapest on the day of installation. This leaves you the client at risk of not having an engineer saving a few hundred pounds but inexperienced on that product. Also, they are far less likely to identify the cause of problems in the future.

HeatFlow have a long established relationship with Johnson and Starley, we are fully experienced in their different products and 100% confident with their build quality, product reliability and after sales support.

Common plumbing and heating questions:

Do you really need an engineer to visit?

WARNING! GAS KILLS WE ONLY SHOW SIMPLE ANSWERS HERE NEVER ATTEMPT REPAIRS THAT A QUALIFIED REGISTERED ENGINEER SHOULD DO. ASK YOURSELF HOW MUCH YOU VALUE YOUR LIFE, IS IT WORTH RISKING YOUR LIFE AND YOUR FAMILIES LIFE FOR A FEW POUNDS?

I have no heat and can’t hear the boiler?

Check the pilot light is on, if it isn’t check the manual and the manufacturers re-lighting instructions, make sure the gas is on.

Check wall thermostats

If it is a pressurized system check that you have water pressure to manufacturers guidelines If in doubt call a qualified engineer

My heating works but the hot water doesn’t or vice versa.

The most common cause is simply that someone has adjusted the clock, maybe there has been a power cut. Check your clock and timer settings, if they seem ok check your thermostats. If neither of these checks work we would advise that you call out an engineer.

Strange Noises?

Many people report noisy or banging pipes – if this is a problem in your hose we recommend that you have this checked by a qualified engineer.

Others are concerned by noisy fans and pressure related “kettling or steaming”, we would advise that you call out an engineer.